FAQs for App Usage

How does it work?
InventoryHero is a ruleset based application that automatically discounts products based upon the last sale date. Example: You can choose to discount all pr...
Fri, 6 Nov, 2020 at 6:35 PM
How do I install the app?
Installing the app for the first time 1. Please install the app in the Shopify App Store. 2. Once installed, you must wait 1-12 hours for the app to...
Wed, 16 Dec, 2020 at 12:22 PM
Can I use it for only alerts and not discounting?
Yes. When you are creating a new ruleset, under step 5. you will have an option to choose email only, instead of applying a discount, when a trigger is dete...
Thu, 19 Nov, 2020 at 11:11 AM
Can I change the price of my products manually after I've started an automatic discount campaign?
We suggest that you don’t change the prices of your products and variants after starting an automatic discount campaign; however, if you choose to change th...
Thu, 19 Nov, 2020 at 11:11 AM
How often does the app sync with sales?
InventoryHero syncs with your orders in real-time. If a variant that hasn’t sold in X days lands in a tier 2 discount, then the variant starts to make sales...
Thu, 19 Nov, 2020 at 11:12 AM
How long does it take to install the app?
It can take 30 minutes to 12 hours to install the app and have it fully sync with your store’s products and orders database.
Thu, 19 Nov, 2020 at 11:12 AM
Does it work on the variant level or product level?
The rulesets work on a variant level. Meaning, if you sell Nike Jordan shoes and all the colour and size variants are selling well, except for the red varia...
Thu, 19 Nov, 2020 at 11:12 AM
What happens if the same product matches two different rulesets?
We have a ruleset priority function found in the ‘List all rulesets’ screen within the app. If a product/variant matches two rulesets, it will get the disco...
Thu, 19 Nov, 2020 at 11:13 AM